Delete your vibeelo account

From the app

1. Open vibeelo and go to your Profile.
2. Tap the Settings icon.
3. Tap Delete Account.
4. Tap Continue, optionally tell us why you are leaving, and tap Delete my account.

Deletion is permanent and cannot be undone.

Without access to the app

If you no longer have the app or cannot sign in, write to if@iel.onovbeocm from the email address you signed up with, with the subject “Delete my account”. We will check that the account is yours and delete it within one month at the latest, as required by the GDPR.

What is deleted

Your account and your profile (name, photo, username, interests and description) are deleted and stop being visible to other users, along with the rest of the data linked to your account.

What is kept, and for how long

Some data must be kept, blocked and only for legal purposes, for the periods set out in the vibeelo app privacy policy. For example:

• Transaction history, receipts and invoices: 6 years (tax and accounting law).
• Tokenised payment data (Stripe customer ID and last four card digits): up to 6 years after deletion.
• Access logs and IP addresses: 12 months (security and fraud prevention).
• Messages exchanged with our support team: 3 years from the last contact.

After those periods the data is deleted or irreversibly anonymised.